International Shipping Services
International Shipping
We offer shipping to the United States, Canada, Australia, New Zealand, Germany, France, and the United Kingdom via Japan Post's EMS, which includes tracking. Customers are responsible for any customs duties, taxes, or fees incurred. Designation of shipping carriers or delivery dates is not available.
Note: Information is subject to change without notice.
Available Payment Methods
We accept PayPal, VISA, Mastercard, American Express, JCB, Apple Pay, and Google Pay. The currency for payment is determined by your credit card issuer or PayPal registration country. Exchange rates are generally based on the market rate between 11:00–12:00 JST, though rates may vary outside this time frame in some cases.
How to Use Our Service
Access our website from an eligible country to place an order. Orders are shipped within 2–3 business days. Shipping costs vary by package weight, starting at ¥3,500 for 1–499g (displayed in JPY, converted to your local currency). See details below:
Order Weight and Shipping Fees
- 1–499g: ¥3,500
- 500–749g: ¥5,500
- 750–1249g: ¥6,500
- 1250–1499g: ¥7,000
- 1500–1749g: ¥8,000
- 1750–1999g: ¥9,000
Fees are automatically converted to your local currency.
Delivery Time
Delivery takes approximately 5 days for Asia and Oceania, and 1–2 weeks for other regions. EMS insurance is covered by us. Gift wrapping is not available.
Order and Delivery Process
- Select products eligible for international shipping and place your order.
- Receive an automated order confirmation email (please check your spam folder).
- If there are issues with your order or shipping details, we will contact you separately.
- Upon shipment, a "Shipping Confirmation Email" with the tracking number will be sent.
- EMS will provide regular updates on your package status.
Changes to orders, shipping addresses, or cancellations are not possible after shipment. If you are unavailable during delivery, the courier may contact you. Arrange redelivery or address changes directly with the courier. Occasionally, delivery notices may not be left, so please monitor your package status. If unclaimed, packages may be returned or disposed of, and refunds will not be issued.
Customs Duties
Customers are responsible for any customs duties, taxes, or fees, including Goods and Services Tax (GST) or Value-Added Tax (VAT), as determined by the destination country’s customs authority. We cannot provide information on the applicability or amount of these charges. Please contact your local customs office for details.
Additional Charges
Delays in customs clearance may incur storage fees. Address changes or package forwarding may also result in additional fees, which will be billed to the customer.
We look forward to serving you worldwide!
ケストースQ&A
ケストースとはなんですか?
ケストースはオリゴ糖の一種で、アスパラガスやタマネギ、かぼちゃなど、野菜や果物などにも含まれている、安全性の高い糖質となります。
ケーストースの定期購入を希望しています。どのような手続きが必要ですか?
特に複雑な手続きは必要ございません。本サイトより定期購入可能な商品をカートに入れていただき、決済手続きへお進みくださいませ。決済完了後から定期購入がスタートとなります。毎月ケストースをお届けいたします。定期購入可能な商品はこちらとなります。
https://aidaya.shop/collections/subscription
定期購入の商品はいつでも解約できますか?
定期購入はいつでも解約可能です。また違約金などはございません。
商品発送前にご解約のご連絡をいただければすぐに停止可能です。
ただし、発送後はご返金できませんので予めご了承くださいませ。
商品購入時の決済の種類(決済方法)について教えて下さい。
決済は各種クレジットカード(VISA、Master、AMEX、JCB)の他、Apple Pay、Google Pay、Amazon Pay、PayPal、銀行振り込みをご利用いただけます。
この商品はどこで製造されていますか?
加工所は株式会社ナルミヤ 厚木工場(神奈川県愛甲郡愛川町中津4018)となります。
配送料金について教えてください
2セット以上の購入で送料無料となります。
1セットのみ購入の場合は送料が330円必要となります。
商品の配送は全国対応可能ですか?
はい。全国各地へ配送対応しております。配送料金ですが、2セット以上のご購入で無料となります。通常配送料金は、一律330円となっております。