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If you have any inquiries or questions about our products, please use the inquiry form below.
A person in charge will reply to you shortly. (Please note that it may take 2 to 3 business days.)

FAQ

What is Kestos?

Kestose is a type of oligosaccharide and is a highly safe carbohydrate that is also found in vegetables and fruits such as asparagus, onions, and pumpkin.

I would like to purchase Kestose on a regular basis. What is the procedure?

There is no need for any particularly complicated procedures. Please add the products that can be purchased regularly from this site to your cart and proceed to the payment procedure. Your regular purchase will start after payment is completed. We will deliver Kestos every month. Here are the products that can be purchased regularly.
https://aidaya.shop/collections/subscription

Can I cancel my subscription at any time?

You can cancel your subscription at any time, and there are no cancellation fees.
If you notify us of your cancellation before the product is shipped, we can stop the service immediately.
However, please note that we cannot refund you after the item has been shipped.

If you wish to cancel your subscription, please contact us using the inquiry form below.
https://aidaya.shop/pages/contact

Please tell me about the payment type (payment method) when purchasing products.

Payment can be made by various credit cards (VISA, Master, AMEX, JCB), Apple Pay, Google Pay, Amazon Pay, PayPal, bank transfer, and convenience store payment. (Convenience store payment is not available for regular purchases.)

Where is this product manufactured?

The processing facility is Narumiya Co., Ltd. Atsugi Factory (4018 Nakatsu, Aikawa-cho, Aiko-gun, Kanagawa Prefecture).

Please tell me about shipping charges

Free shipping when purchasing 2 or more sets.
If you purchase only one set, shipping fee will be 330 yen.

Is it possible to deliver products nationwide?

yes. We can deliver to all parts of the country. Shipping charges are free if you purchase 2 or more sets. The standard shipping fee is a flat rate of 330 yen.

How much Kestose should I give to my dog or cat?

・Weight less than 10kg → 1g kestose
・Weight 10-20kg → 2g kestose
・Weight over 20kg → 3g Kestose
*The degree is a guideline.

What are the ingredients of Kestose?

The raw materials for Kestose are sugar cane and sugar beets. (No genetic modification has been performed.)

If I am unable to receive the item and it needs to be redelivered, how much will the shipping cost be?

If the product is returned after the storage period has expired due to a customer's prolonged absence, etc., the shipping fee for re-delivery will be borne by the customer (actual cost) . Thank you for your understanding.

Is the Kestose sold at Nakaya Shoten made in Japan? Also, does it contain any additives?

The Kestose sold at Nakaya Shoten is produced domestically.
In addition, it contains no additives and is made only from sugar cane and sugar beets (non-genetically modified).

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Intestinal activity with kestose

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