International Shipping Services

International Shipping

We offer shipping to the United States, Canada, Australia, New Zealand, Germany, France, and the United Kingdom via Japan Post's EMS, which includes tracking. Customers are responsible for any customs duties, taxes, or fees incurred. Designation of shipping carriers or delivery dates is not available.
Note: Information is subject to change without notice.

 

Available Payment Methods

We accept PayPal, VISA, Mastercard, American Express, JCB, Apple Pay, and Google Pay. The currency for payment is determined by your credit card issuer or PayPal registration country. Exchange rates are generally based on the market rate between 11:00–12:00 JST, though rates may vary outside this time frame in some cases.

 

How to Use Our Service

Access our website from an eligible country to place an order. Orders are shipped within 2–3 business days. Shipping costs vary by package weight, starting at ¥3,500 for 1–499g (displayed in JPY, converted to your local currency). See details below:

Order Weight and Shipping Fees

  • 1–499g: ¥3,500
  • 500–749g: ¥5,500
  • 750–1249g: ¥6,500
  • 1250–1499g: ¥7,000
  • 1500–1749g: ¥8,000
  • 1750–1999g: ¥9,000

Fees are automatically converted to your local currency.

 

Delivery Time

Delivery takes approximately 5 days for Asia and Oceania, and 1–2 weeks for other regions. EMS insurance is covered by us. Gift wrapping is not available.

 

Order and Delivery Process

  1. Select products eligible for international shipping and place your order.
  2. Receive an automated order confirmation email (please check your spam folder).
  3. If there are issues with your order or shipping details, we will contact you separately.
  4. Upon shipment, a "Shipping Confirmation Email" with the tracking number will be sent.
  5. EMS will provide regular updates on your package status.

Changes to orders, shipping addresses, or cancellations are not possible after shipment. If you are unavailable during delivery, the courier may contact you. Arrange redelivery or address changes directly with the courier. Occasionally, delivery notices may not be left, so please monitor your package status. If unclaimed, packages may be returned or disposed of, and refunds will not be issued.

 

Customs Duties

Customers are responsible for any customs duties, taxes, or fees, including Goods and Services Tax (GST) or Value-Added Tax (VAT), as determined by the destination country’s customs authority. We cannot provide information on the applicability or amount of these charges. Please contact your local customs office for details.

 

Additional Charges

Delays in customs clearance may incur storage fees. Address changes or package forwarding may also result in additional fees, which will be billed to the customer.

We look forward to serving you worldwide!

Kestos Q&A

What is Kestos?

Kestose is a type of oligosaccharide and is a highly safe carbohydrate that is also found in vegetables and fruits such as asparagus, onions, and pumpkin.

I would like to purchase Case Toth on a regular basis. What procedures are required?

There is no need for any particularly complicated procedures. Please add the products that can be purchased regularly from this site to your cart and proceed to the payment procedure. Your regular purchase will start after payment is completed. We will deliver Kestos every month. Here are the products that can be purchased regularly.
https://aidaya.shop/collections/subscription

Can I cancel my subscription at any time?

You can cancel your subscription at any time. There are also no penalties.
You can cancel your contract immediately by contacting us before the product is shipped.
However, please note that refunds cannot be made after shipping.

Please tell me about the payment type (payment method) when purchasing products.

For payment, you can use various credit cards (VISA, Master, AMEX, JCB), Apple Pay, Google Pay, Amazon Pay, PayPal, and bank transfer.

Where is this product manufactured?

The processing facility is Narumiya Co., Ltd. Atsugi Factory (4018 Nakatsu, Aikawa-cho, Aiko-gun, Kanagawa Prefecture).

Please tell me about shipping charges

Free shipping when purchasing 2 or more sets.
If you purchase only one set, shipping fee will be 330 yen.

Is it possible to deliver products nationwide?

yes. We can deliver to all parts of the country. Shipping charges are free if you purchase 2 or more sets. The standard shipping fee is a flat rate of 330 yen.

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