カスタマーハラスメントに対する基本方針

株式会社中屋は、お客様・保護者様・取引先の皆様からいただくご意見やご要望を、サービスをよくするための大切な声として受け止め、誠実に対応します。

一方で、社会通念上許容される範囲を超えた言動（カスタマーハラスメント）は、スタッフの尊厳を傷つけ、ほかのお客様へのサービスにも影響します。当社はスタッフを守るため、こうした言動には組織として毅然と対応します。

カスタマーハラスメントにあたると当社が判断した場合は、対応やサービスの提供をお断りすることがあります。悪質な場合は、警察や弁護士などの外部の専門家に相談し、適切に対処します。

2026年11月1日制定
株式会社中屋　代表取締役　藤　貴志

Kestose Q&A

What is kestose?

Kestose is a type of oligosaccharide and a highly safe carbohydrate found in vegetables and fruits such as asparagus, onions, and pumpkins.

I’d like to set up a subscription for Case Tose. What do I need to do?

No special procedures are required. Simply add a subscription-eligible product to your cart on this site and proceed to checkout. Your subscription will begin once payment is complete, and Kestose will be delivered to you every month. You can find subscription-eligible products here.
https://aidaya.shop/collections/subscription

Can I cancel a subscription product at any time?

You can cancel your subscription at any time, and there are no cancellation fees.
If you contact us to cancel before your order ships, we can stop it right away.
Please note that we cannot issue a refund after your order has shipped.

Please tell me what payment methods are available when purchasing products.

Payment can be made using major credit cards (VISA, MasterCard, AMEX, JCB), as well as Apple Pay, Google Pay, Amazon Pay, PayPal, and bank transfer.

Where is this product manufactured?

The processing facility is Narumiya Co., Ltd.’s Atsugi Plant (4018 Nakatsu, Aikawa-machi, Aiko-gun, Kanagawa Prefecture).

Please tell me about the shipping charges.

Free shipping on purchases of 2 or more sets.
A shipping fee of 330 yen applies when purchasing just 1 set.

Is delivery available nationwide?

Yes. We deliver nationwide. Shipping is free when you purchase two or more sets. The standard shipping fee is a flat rate of 330 yen.

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